| Customer Inquiry Types | Standard reply template | Trust Building |
| Certification Inquiries | Our kitchen storage products are certified: SMEDA, FCCA, SCS, and factory audited by Walmart, Disney, Target, Certificates available upon request. | Authoritative Endorsement |
| Quality Inspection Process | Our QC includes: IQC (incoming) → IPQC (in-process) → OQC (outgoing). Pre-shipment inspection by SGS/BV available at buyer's cost. | Process Transparency |
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