| Customer Inquiry Types | Standard reply template | Key Elements |
| General Inquiries | Standard lead time is 25-35 days after order confirmation and deposit receipt. For customized designs, please allow additional 10-15 days for sample approval. | Specify Duration; Distinguish Between Standard and Custom Options |
| Sample Requests | Samples available at 2x unit cost (refundable against first order). Lead time: 10-15 days. We recommend starting with our bestseller set. | Paid Filtering + Highlight Best-Sellers |